Description
At Catalytic Health Partners (CHP) our Behavioral Health Specialist (BHS) are dedicated to meeting with members in their home focusing on their coping skills, comfortability with behavioral health clinics and counseling through complex life situations. CHP is an integrated population management company, and our BHS will work with physical health and social needs team members to address the holistic needs of our members. We engage with members who are high cost, high risk and have low engagement with the health care community and our performance is based on how well we as a team address their complex holistic needs. We do not replace their community providers and clinics, but help guide members on how to effectively use their community resources. All our team is remote and, in the field, seeing 4 to 5 members per day in the member’s home setting for in person visits. BHSs are provided AZBBHE clinical supervision to further their licensure, if desired.
Area Covered
This position is a field position, and you will be assigned an area of the city to serve members in.
Day to Day
A typical day for a BHS will start with them traveling from their home to their first member’s home. You will see 4 to 5 members per day in their home setting with and office team helping to set your recurring appointments with members. You will meet with members for about 1 hour addressing their goals, barriers, life situations and plans for achieving their goals. We focus on the member’s holistic needs so every team member will be addressing and asking members about their social, behavioral, and medical needs. After your appointment you generally have a 30-minute time frame to make phone calls, respond to emails and other such administrative needs for your member population before the next appointment. A BHS has a member population of approximately 40 members that you are accountable for as a lead provider, with other team consultations to assist with urgent needs. Many times, BHSs are following up on their members in BHRFs, coordinating intakes for members and following up on member and team phone calls. In your role you are part of a team all working collaboratively to ensure your members’ needs are met with you leading the way. Your work schedule is a standard Monday through Friday with flexibility in your appointment times based on member needs and your needs.
Why work here?
We are a company dedicated to the idea of giving great care, in whatever form our members need it. This means there is nothing too big and nothing too small, people’s needs are the driving factor of our work. Our work leads with the heart and truly asks the question how I may best help show this person care right now. We are taking on members who have complex needs and these needs are not being helped with the current healthcare model, so you can be creative and provide customized care for each member. Additionally, your management team is dedicated to ensuring the care you give your members is only exceeded by the care your management team gives you.
Therefore, we start that care with the following benefits:
- Salary of $50,000-$68,000 per year depending on experience and licensure
- 100% company paid benefits for the employee
- Healthcare
- Dental Plan
- Life Insurance
- 15 days of PTO accrued each year
- Educational time off and support
- All major holidays off and paid (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day) each year
- Employee paid benefit options of vision insurance and short-term disability insurance
- Performance bonus paid with conclusion of each health plan population
Essential Functions
- Foster relationships with members by engaging with them in their home. Help members identify opportunities and work through past issues that may be causing conflict or stress in their lives.
- Provide behavioral counseling and therapy as needed in a supportive and beneficial manner, considering the member’s culture, background and needs.
- Maintain a level of curiosity and use active listening skills to help uncover potential unanswered questions and/or emerging issues. Be creative in helping the member discover ways to reach closer to their goals.
- Accountable for collaborating with other team members in the formulation of goals with members that are based on the member’s personal desires, assisting the team in finding motivators for the members and rewards that are meaningful and inspiring to the member.
- Demonstrate empathy and compassion in all actions and reactions with the member. Be available and responsive. Follow-up on any questions or issues in a timely, thorough manner – even when the needs extend beyond “normal” business hours.
- Keep comprehensive notes and records and be timely in reporting. Develop and maintain cohesive communication patterns with all team members with respect to progress, recommendations, and/or potential issues that surface as the member’s plans unfold. Protect information in relation to healthcare guidelines for behavioral health and HIPAA, while supporting the integration of care delivery and team building to support member.
Minimum Requirements Education
All members of our team are licensed to practice in the state of Arizona, under the provisions of the Arizona State Board of Behavioral Health Examiners for their respective license(s).
Experience
Our more successful BHSs have at least 1 year of clinical practice and some exposure to a variety of behavioral health conditions and the management thereof.
Knowledge / Skills / Abilities
The BHS comes to the overall care management team as an open, flexible, and non-judgmental participant, and always keeps the member’s goals and needs at the forefront of any collaboration. The position requires an understanding of EMR solutions, adherence to HIPAA regulations and compliances, and practice within the federal, state guidelines for their respective license(s). Execution of daily tasks and reporting requires skill with Microsoft Word, Excel, and Outlook.
CHP’s team is passionate about continuing education and chooses to challenge themselves to learn and grow – not only for their own benefit, but also for that of the members they serve.
About Catalytic Health Partners
Founded in 2014 by Susan Cordts, Catalytic Health Partners is passionate about reshaping healthcare. CHP is a population health management organization with an unwavering focus on accountability and great member outcomes. We believe all members should determine their healthcare goals. Our role is to help them achieve those goals. Educating each member about their health, health issues, and treatment options – at their level of understanding – is core to our work. Our member care model brings three powerful elements together: people, technology, and data. We combine caring, personalized, in-home member engagement with convenient digital connectivity and advanced, highly current analytics. We take on the highest needs, highest cost, and lowest engaged member of our communities, knowing they need a different model to best address their needs and a different relationship to truly engage with their healthcare.